Visit requester portal at https://help.sdccd.edu/   and login in the upper right corner of the requester portal to create a request. Requestors will login with their employee or student email credentials.   Once logged in, requesters will see the same dashboard with the added ‘Request Services’ card. Requester will use the ‘Report an IT Issue’ card to report incidents. Many of the fields that communicate issue details to technicians are required*.             Requestors will also be able to ‘Request Services’ and select services from the service catalog (below).  

        Status 9/20/23 - There is an issue regarding using Send As and the Outlook client that Microsoft is aware of. Until they are able to fix the issue the only reliable way of using the Send As feature is the web client. Below is the documentation on how to do this. 1.) Log into the web version of Outlook at Outlook  https://outlook.office365.com/mail/ 2.) Click on your name in the top right corner of the screen. 3.) Click on Open Another Mailbox  Image Caption 4.) Type in the name of the mailbox you wish to send from and click Open 5.) You are now acting as the user that you switched to. Go ahead and send a new email from this page using the New Mail button 6.) Type in the address as normal in the To box and it will be sent as the Mailbox that you switched over to. A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias like info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user. You can also use the shared mailbox as a shared team calendar.         Tip: If you're a small business owner looking for more information on how to get Microsoft 365 set up, visit Small business help & learning.  A shared mailbox is not designed for direct logon, though. The user account for the shared mailbox itself should stay in disabled state.        <span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span><span class="fr-mk" style="display: none;"> </span>         Tip: Before you can use a shared mailbox, the Microsoft 365 admin for your organization has to create it and add you as a member. For more information, see Create a shared mailbox, which describes what the admin needs to do. Add a shared mailbox to Outlook                   After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.                                                      What if it didn't work?                      If your admin only recently added you to a shared mailbox, it may take a few minutes before the shared mailbox appears. Wait a bit and then close and restart Outlook again.     If that didn't work, then manually add the shared mailbox to Outlook:               Open Outlook. Choose the File tab in the ribbon.     Choose Account Settings, then select Account Settings from the menu. Select the Email tab      Make sure the correct account is highlighted, then choose Change.    Choose More Settings > Advanced > Add.       Type the shared email address, such as info@contoso.com.      Choose OK > OK.    Choose Next > Finish > Close. Send mail from the shared mailbox                   Open Outlook Choose New Email. If you don't see the From field at the top of your message, choose Options > From. Click From in the message, and change to the shared email address. If you don't see your shared email address, choose Other email address and then type in the shared email address. Choose OK. Finish typing your message and then choose Send.               From now on when you want to send a message from your shared mailbox, the address will be available in your From drop down list.               Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message. Reply to mail sent to the shared mailbox                   Open Outlook. Open the email message you want to reply to. From field at the top of your message, you should see the name of your shared mailbox. If you don't, choose the From dropdown box and choose your shared mailbox. Finish typing your message and then choose Send.               When you want to send a message from your shared mailbox, the address will be available in your From drop down list.               Whenever you send a message from your shared mailbox, your recipients will only see the shared email address in the message. Use the shared calendar                   After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared calendar associated with the shared mailbox is automatically added to your Calendars list.           In Outlook go to calendar view, and choose the shared mailbox.                                             When you enter appointments, everyone who is a member of the shared mailbox will be able to see them. Any member of the shared mailbox can create, view, and manage appointments on the calendar, just like they would their personal appointments. Everyone who is a member of shared mailbox can see their changes to the shared calendar. Use the shared contact list                   After your admin has added you as a member of shared mailbox, close and then restart Outlook. The shared contact list associated with the shared mailbox is automatically added to your My Contacts list.           In Outlook, choose People.  Under My Contacts, choose the contacts folder for the shared contacts list.                                             Use a shared mailbox on a mobile device (phone or tablet)                   To access a shared mailbox on a mobile device, use the following steps.            Sign in to your primary account in Outlook for iOS or Android. Tap the Add Account button in the left navigation pane, then tap Add a Shared Mailbox.  If you have multiple accounts in Outlook Mobile, select the account that has permissions to access the shared mailbox.            After the account setup process completes, the shared mailbox will display in your account list in Outlook for iOS or Outlook for Android.            To remove a shared mailbox, go to Settings > Accounts. Then tap on the shared mailbox and select Delete Account. 

This is a guide on the basic use of SendGrid. While the system is capable of many advanced features, this will help you to understand the fundamentals so you can send your first mass mailing quickly and easily. When you are more comfortable with the system and want to make your vision come to life, click on the YouTube link below for a walkthrough on how to customize a template. A video guide to creating your own template Getting Started Sending Mass Mailing Campaigns in SendGrid Log into the SendGrid website at app.sendgrid.com On the left you will see Marketing. Click to expand Click on Single Sends Click on Create a Single Send in the top right corner At this point you can choose to create your own Email Design, or choose one of the premades. Create your own takes more time and effort, but affords complete control over the end result. SendGrid Email Designs will enable you to quickly create something visually interesting that you can tweak if you so wish, replacing graphics and text to fit your particular needs. For this example we will use a premade since that is an easier way to get familiar with the interface before moving on to taking complete control. Click on SendGrid Email Designs. This will then display over 50 pre-made templates to choose from.  For the purposes of this example we will choose Short Employee Newsletter. Mouse over it and choose Select. You will want to choose Design Editor. This is the type of interface most people will be comfortable with. The Code Editor is for people that are comfortable with coding the web language HTML. The page will now load the customization interface. Let’s go down the items on the left and what they mean: Single Send Name – This is the name that you will be giving this particular email campaign. Only you will see this. Give it a name now as you will need it later. From Sender – When they get the email, who will it appear to be from? Subject – The subject of your email Preheader - A preheader is the short summary text, typically found below the subject line in email inboxes. Categories – Something you can use to help organize your mailings. They are only visible to you. Recipients – Here is where you will upload the list of addresses that you will be mailing. If you click on the words “Select recipients” it will present you with a list to choose from. Now we will take a small diversion to go create that list. Click on Upload Contacts at the bottom of the drop down. A window will open that says Add Contacts. We will be going to Add Contacts to create the list of addresses that you will be using. Choose the Radio button for Add Contacts to a new list. Then name the list where it says Create a new list   As you can see, the system would like a file called a CSV at this point. CSV stands for Comma Separated Values. This is a list where each value, a First Name, Last Name, Email Address, is separated by a comma. For an example there is a link provided that will allow you to download a template as an example. This file will open in Excel. email first_name last_name address_line_1 address_line_2 city example@example.com John Doe 123 Neverland Lane Suite 42 Denver Save this file with a name of your choosing. Here you will enter the data that you have for each person. The only field that is necessary is email. The others are at your discretion. Make your changes and save the file, making a note of where it is located. Next drag and drop the CSV into the box, or click on the blue text to browse to the location and choose the file you just created. The grey box will then changed to reflect the name of the file that you created. Click on the Blue button in the bottom right corner.  It will then show you what fields have been mapped to what values. Review it and make sure that the emails are in the email field, first names are in the first_name field, etc. Then at the bottom click Next: Add Contacts It will then tell you when the addition is complete. Click Done. Now we will go back to the template we were working on. Go back to Marketing on the left and click on Single Sends again. It will present a list of Single Sends, one of which will have the name that you gave it in step 9a. Click on that name to open it. Now go back to the Send To box on the left and click on Select Recipients. There you will see a new list that will have the name that you gave it in step 9h. Choose that list. You can now test your email. At the bottom of the list on the left you’ll see Test Your Email. Expand that and you can type in an email, probably your own, that you can have the system send a test message to so that you can see that it looks the way that you want. Customizing the email When you move your mouse over any of the objects on the email you will see several buttons appear. This will allow you to move the tile around the page <> Loads up the HTML editor. Do not use that.  Will create a copy of whatever you have selected. The trash can will delete  Clicking on that will allow you to change the image, uploading one of your choosing. You can also change the text as you wish. As you become familiar with the way that the interface works, you can increase your comfort level until you feel comfortable enough to create your own from scratch. Feel free to play around with this as much as you wish. You cannot damage the original and can always simply restart. When you are satisfied with the email click on Review Details and Send in the top right.  Here you will see a summary of all the details and can make one final review before sending the emails. When you are happy, click on the Send button in the top right.